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Shipping & Returns

Shipping Policy

We will aim to send your items within 3 working days of receiving the order. 

They will be shipped using Royal Mail 2nd class. 

A flat rate of £3.95 postage fee will be charged,

however if you spend over £75.00 you will be entitled to free shipping. 

We only offer shipping within the United Kingdom currently.

If you live locally please select the option at checkout for either collection or delivery.  

Return & Refund Policy

Whilst we hope that you are happy with every pre-loved item you receive from Loved Once More, we understand that you may need to return something that may not fit or you're unsatisfied with. We will happily offer you a full refund or exchange.

You will need to return your item in the same condition as it was received within 30 days of receipt. Please contact us to advise us of your return item so we can give you our address and avoid any delays in the process.

You will be responsible for paying for your own shipping costs for returning your item. Once returned and received, you'll be sent an email to notify you that we have received it. Once your item is approved, your refund will be processed. You will be paid back via your original payment method.

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